Zoom for Government

Communication and collaboration across video meetings, phone, webinar, chat, and conference room solutions.

Zoom for Government: Ready for Your Agency

Zoom for Government is certified for today’s critical federal mission. It has been authorized at the FedRAMP Moderate Level and achieved a Provisional Authorization (PA) from Defense Information Systems Agency (DISA) for the Department of Defense (DoD) at Impact Level 4 (IL4) and an Authorization to Operate with Conditions (ATO-C) for DoD IL4 for Zoom Meetings with the Department of the Air Force. Zoom for Government also supports FIPS 140-2 cryptography, HIPAA compliance, CJIS compliance and 300+ NIST controls. Find us on the FedRAMP Marketplace.

What's the difference between Zoom for Government and commercial Zoom?

Designed to comply with the stringent requirements of the Federal Government, Zoom for Government delivers an intuitive and secure experience similar to what commercial Zoom users experience. Both versions of the platform are scalable and flexible, giving today’s government organizations what they need to achieve their goals while still helping to protect important information shared across the platform. In addition, the Zoom for Government platform leverages the U.S.-based AWS GovCloud infrastructure and U.S.-based co-located data centers.

Overview

Platform Overview

Zoom for Government is for your mission.

We enable the federal mission through an easy-to-use and innovative collaboration platform.

We serve this mission through a separate platform: Zoom for Government.

While designed to meet the specialized requirements and needs of the Federal Government, Zoom for Government offers a similar experience as the standard Zoom platform. It leverages the U.S.-based AWS GovCloud infrastructure and U.S.-based co-located data centers. It is managed by U.S. persons only.

Zoom for Government is also available to U.S. state and local government customers as well as other approved businesses and organizations that support their mission.

Zoom Meetings

Build stronger relationships, supercharge collaboration, and create an engaging meeting experience with HD video and audio for up to 1,000 participants.

Zoom Chat

Included with your account, our chat solution simplifies workflows, boosts productivity, and ensures employees can collaborate securely, both internally and externally.

Zoom Phone

Power your voice communications with our global cloud phone solution with secure call routing, call queues, SMS, elevate calls to meetings, and much more.

Zoom Rooms

Adapt your conference rooms to changing workforce needs while balancing office and remote experiences with HD video and audio, wireless content sharing, and interactive whiteboarding.

Zoom Webinars

Zoom offers webinars to accommodate all of your virtual event needs. Create virtual experiences that attendees will love. Get started today with Zoom Webinars.

  • Meetings

    Zoom Meetings

    Build stronger relationships, supercharge collaboration, and create an engaging meeting experience with HD video and audio for up to 1,000 participants.

  • Chat

    Zoom Chat

    Included with your account, our chat solution simplifies workflows, boosts productivity, and ensures employees can collaborate securely, both internally and externally.

  • Phone

    Zoom Phone

    Power your voice communications with our global cloud phone solution with secure call routing, call queues, SMS, elevate calls to meetings, and much more.

  • Zoom Rooms

    Zoom Rooms

    Adapt your conference rooms to changing workforce needs while balancing office and remote experiences with HD video and audio, wireless content sharing, and interactive whiteboarding.

  • Webinars

    Zoom Webinars

    Zoom offers webinars to accommodate all of your virtual event needs. Create virtual experiences that attendees will love. Get started today with Zoom Webinars.

Spotlight

Mission Spotlight: Meet Zoom Phone

Meet Zoom Phone, the cloud phone system that delivers the innovation, simplicity, reliability, and security that customers expect from Zoom. Zoom Phone for Government is part of the Zoom for Government UCaaS platform, offering enterprise PBX features as well as a global PSTN footprint, providing a one-stop-shop for both your agency’s phone system and carrier services.

What is Zoom Phone?

As a core component of the Zoom UCaaS offering in Zoom for Government, Zoom Phone provides a full portfolio of call-handling features, satisfying the most demanding requirements.

Whether your users are remote, back in the office, or in a hybrid work environment, Zoom Phone can be tailored to the specific needs of your agency with a range of calling plans and international calling capabilities. Want to keep your existing carrier? No problem, Zoom Phone can integrate with existing carrier services almost anywhere in the world.

Easy to use, easy to manage

For users, Zoom Phone works seamlessly as part of their Zoom ​​for Government client experience. Moving between a phone call and a Zoom Meeting is as easy as a single click. For system administrators, the “Phone System Management” is part of the familiar Zoom admin portal. It’s all about simplicity — one platform, one user experience, one admin experience.

Employee privacy: one device, for work and life

Most employees have a single device for both business and personal use. The Zoom mobile client allows staff to do business on their smartphone or tablet using an agency phone number, while protecting their personal phone number and information.

Consistent user experience, anywhere, on any device

Zoom Phone supports macOS and Windows operating systems, as well as iOS and Android smartphones and tablets, so your experience is the same whether at home, in the office, or on the road. Desk phones and portable handsets are also available.

Secure, reliable high-definition audio

Zoom Phone offers the same great audio experience as Zoom Meetings. Our technology optimizes voice quality based on network conditions, and echo cancellation and noise suppression minimize background distractions. Zoom Phone is architected for reliability, and secured with TLS 1.2 and 256-bit AES-GCM encryption.

Advanced PBX features

Zoom Phone delivers advanced call handling features while continuing to innovate:

  • Voice messages are automatically transcribed.
  • Users can define time-of-day call handling on an individual basis.
  • SMS messages can be sent directly from your agency DID.
  • Enable automatic or ad hoc call recording.
  • Ensure staff safety with intelligent E911 services.
  • Create IVRs, auto attendants, and call queues with point-and-click simplicity.

These advanced features are integral to the Zoom Phone platform and available at no additional cost.

Security

Security

A focus on security for your mission

  • In-meeting security controls

    In-meeting security controls help you manage who can join meetings and how information is shared. This includes user ID watermarking to help address leaks and unauthorized disclosures.
  • Data protection

    256-bit AES-GCM encryption is our standard for real-time content and media, which applies to data in transit across Zoom Meetings, Zoom Webinars, meetings occurring via Zoom Rooms, and Zoom Phone. Zoom persistent chat also offers advanced chat encryption.
  • A commitment to compliance

    Zoom for Government is subject to FedRAMP Moderate baseline controls and continuous compliance monitoring in accordance with the FedRAMP program guidelines.

    Zoom for Government and commercial Zoom use the same codebase, but Zoom for Government updates are generally released on a separate schedule, which can be up to several weeks after the changes are made on the commercial Zoom platform.
  • Ready to support IL4 mission needs

    Zoom for Government has received Provisional Authorization (PA) from the Defense Information Systems Agency (DISA) for the Department of Defense (DoD) at Impact Level 4 (IL4) and an Authorization to Operate with Conditions (ATO-C) for DoD IL4 for Zoom Meetings with the Department of the Air Force.
accessibility

Accessibility

Accessibility paves the way for our platform

We strive to make Zoom for Government easy for everyone to use.

That’s why we build accessibility into our platform from the ground up. We continually test our products to meet accessibility requirements, incorporate new assistive technologies, and listen to feedback to build products that fit your needs.

Compliance with accessibility standards

Our products are compliant, with exceptions, with the following standards:

  • WCAG 2.1 AA Standards
  • Revised Section 508 Standards
  • EN 301 549 Accessibility requirements

Accessibility Features

Multi-spotlight and multi-pinning

The host can spotlight interpreter and speaker videos so everyone can see them, no matter who is speaking. Or you can pin multiple videos for your own custom view.

Accessibility settings

Customize the font size of chat and closed captioning in your accessibility settings. If you use Zoom with a screen reader, you can focus on what you hear with granular control over screen reader alerts.

Keyboard accessibility

Easily manage all major workflows with just your keyboard. Zoom also supports keyboard shortcuts to navigate our features.

Screen reader support

Use Zoom without a screen. We follow the latest accessibility standards to help make our platform fully accessible to the latest screen readers.

Automatic transcripts

If the functionality is enabled, transcripts are automatically generated and synchronized to make it easy to search and review meetings recorded in the cloud.

Third-party captioning

Never miss a word with closed captioning. Zoom integrates seamlessly with third-party closed captioning providers through our Closed Captioning REST API.

Rearrange videos

Create your own custom gallery view by clicking and dragging videos to a different position.

Simultaneous interpretation

Users that would like to include interpreters in their meetings or webinars have the ability to enable language interpretation.

content library

Content library

Zoom for Government Achieves DoD Impact Level 4 (IL4): Everything You Need to Know

READ BLOG

The Makings of a Modern Federal Workspace

READ BLOG

Morning Consult Survey Highlights Government Workers’ Favorable View of Zoom

READ BLOG

4 Things You Should Know About Zoom for Government

READ BLOG

CARES Act Assistance for State, Local, and Tribal Governments

VIEW WEBINAR

Future-Proofing Your Court Through Technology

VIEW WEBINAR

How the Kansas State Department of Corrections Leverages Zoom to Support Justice Delivery

READ CASE STUDY

Video Conferencing and Collaboration Tools: Here to Stay for Government

READ ARTICLE

Zoom & Zoom for Government: What’s the Difference?

READ DOCUMENT
support

Support

For any Zoom for Government support inquiries, please use the following communication channels:

Online Support

Submit support request form (sign-in required)

For more information contact support

Zoom for Government is available on GSA Schedule 70 through Carahsoft, our official government distributor.

LEARN MORE ABOUT PRICING
FAQ

Frequently Asked Questions

  • What is Zoom for Government?

    Zoom for Government is a FedRAMP Authorized SaaS service operating at the Moderate baseline and has achieved a PA from DISA for DoD Impact Level 4. In addition, Zoom for Government has also received an ATO-C for DoD IL4 from our service sponsor: Department of the Air Force. The Zoom for Government platform is U.S.-based and managed by only U.S. persons.

  • Where are the data centers and storage locations for Zoom for Government?

    Zoom for Government data centers and storage locations are CONUS (Continental U.S.) only with all customer-generated data stored in the AWS GovCloud.

  • What's the difference between Zoom for Government and Zoom Commercial?

    The Zoom for Government platform offers a similar experience as the commercial Zoom platform, but operates in a dedicated, U.S.-based GovCloud infrastructure designed to meet the requirements of FedRAMP Moderate baseline and DoD Impact Level 4 and is managed by U.S. persons only.

    Zoom for Government and commercial Zoom use the same codebase, but Zoom for Government updates are generally released on a separate schedule, which can be up to several weeks after the changes are made on the commercial Zoom platform.

    Zoom for Government is subject to FedRAMP Moderate baseline controls and continuous compliance monitoring in accordance with the FedRAMP program guidelines.

Contact Us

For more information about Zoom Video Communications Products and Services.

Contact Us