Sound is breaking up and not clear?

sound is breaking up

Will slides be posted afterwards?

Yes--the recording and the slides will be posted on our website by the end of April.

Once approved, slides will be available for download from our Training page at https://wicws.dph.ncdhhs.gov/provpart/training.htm see the section "FP Non-Required Trainings"

no sound

sound is working for me

sexual assault

Rape, abuse

CAR WRECK

Divorce

death

domestic violence

toxic relationships

death of loved one

Not having enough Mental Health is problematic. My son witnessed my father on fire 2 weeks ago...

separation

kidnapping

verbal abuse

death of family member

robbery

war, death, covid

Childhood neglect

miscarriage

Active shooter

abandonment

war

verbal racist attack and physical attack

Witnessing a death

respectful

speak with kindness

Listening not just hearing

answer the phone with a smile

warm, calm, open-ended questions

Professional, respectful, soft tone

Be patient

Ask how the patient wants to be addressed

INTRODUCE THEMSELF BY NAME

Alright, Elizabeth!

pleasant, friendly

meet patient with empathy

sensitive to patient requests

Don't be rushed

If client has any special needs?

Non judgemental

Do not put them off or immediately on hold without acknowledgement.

Patience

Patience

be calm

same treatment, but more effort

remain calm and friendly

I am here to help you

ensure privacy

sensitive to their experience, everyone does not grieve or process things the same

Ask questions to identify what they may need & how they can best support them

Greet patient with a smile

eye contact

Make them feel welcomed

eye contact and warm smile and welcome, privacy

soft language

kind, respect

calm voice

be aware of surroundings, voice tone.

Timely, private, friendly

Explain he process

we should actually call and check on Marla at 10 min late

ask if she minds waiting to fit her into the schedule

consult with the provider to see if she can still be seen?

Show some empathy

ask why she is late

try to see her if schedule permits

Lets see how we can get you seen

If possible, still see her

Explain late policy and ask provider if they can see patient. If provider can not see, reschedule appt

respectful, could have taken her a minute to have courage to walk into the appointment, Consult with provider

Always try to say yes before we ever say no.

we always have to give the client the credit . Its not about us its about them .

Chairs are too close together

The proximity to another person

seats to close

back to door

sitting with back to door

Do not put your back to anyone

chairs are all the same size

no privacy for check in

needs to look more cozy

Have to reach to get fliers

I can respect having education materials out there but who wants to get materials about sti's or sexual assault in front of people? maybe move it on to the back or exam room

update patient

Let them know about the wait and offer options where to wait or reschedule

communicate with pt

transparency

communicate

communicate

update patient and give options

pdate, apologize and ensure their appointment will not be effected by being late

allow them to wait alone in an exam room, if available

give patient options

ask permission to touch them

introduce yourself and advise the patient at all times what you will be doing

Describe what you will do before you do it

eye contact when talking with your client

Focus on the patient, not on the computer

head to toe, explain as you go

Explain what will happen and ask permission prior to exam

We show the swabs and speculum

explain everything to patient

provide privacy, step out while client gets undressed

be simple when you explain things

Allow patient time to ask questions and provide info firts

use open ended questions . explanations and permission

warm table and blanket

ask permission to perform the exam, explain each step of exam prior to performing, state that client may request exam be stopped at any time

don't forget to ask about vaginal devices and need to have them removed, tampons or other foreign objects.

We frequently have students shadowing our providers and I always notify our patients that there is a student-male or female and make sure that it is okay with the patient.

Never push/nudge client's legs open. Offer positioning choices, reassure client if she desires to stop at any time you will immediately stop, advise her to let her know if anything hurts or is uncomfortable

Let the patient know what you are going to do before you do it.

Note any discomfort the patient exhibits and respond appropriately to make the patient comfortable

Keep the temperature in the room warm enough

Make sure the drapes are appropriate size for each patient s-xxl

3 RHNTC Meeting Package for Team

https://rhntc.org/resources/understanding-trauma-and-six-core-principles-trauma-informed-approach-meeting-package

A new requirement for our media/brochures/handouts is that they are trauma-informed. Are you able to offer some examples of how to choose/create trauma-informed materials?

https://rhntc.org/resources/creating-safe-collaborative-and-empowering-environments-team-meeting-package

https://rhntc.org/resources/journey-trauma-aware-trauma-informed-meeting-package

am I hurting you

C then D

d

D

D

D

d

D

d

d

d

D

d

D

C and D

4

d

D

c and d

c

D

D

C then D

D

C THEN D

Thank you

thank you!

Thank you!

Thank you😊

thank you!

Thank you! The information you shared is very helpful.

Thank you

can we get the link to evaluation in the chat?

I enjoyed this so much! Amina is excellent!!

The link is coming on the next slide

Thank You! Very Informative!!

https://www.surveymonkey.com/r/0178AB

HI