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Trauma Informed Webinar, Dr. Amina White - Shared screen with speaker view
Alice Horton
01:42:13
Sound is breaking up and not clear?
Meredith Helton
01:43:41
sound is breaking up
Meredith Helton
01:45:23
Will slides be posted afterwards?
Elizabeth Draper, NC DHHS, DPH
01:47:39
Yes--the recording and the slides will be posted on our website by the end of April.
Mary Rodgers
01:48:00
Once approved, slides will be available for download from our Training page at https://wicws.dph.ncdhhs.gov/provpart/training.htm see the section "FP Non-Required Trainings"
Julie Clark
01:48:18
no sound
Lydia Stellwag
01:48:32
sound is working for me
Meredith Helton
01:53:16
sexual assault
Alice Horton
01:53:23
Rape, abuse
LIsa Greene, Marion,NC She/Her/Hers
01:53:23
CAR WRECK
pldavis
01:53:25
Divorce
Tammy Smith, RN
01:53:29
death
Ashley Wilson
01:53:30
domestic violence
EMellon
01:53:34
toxic relationships
Paula Black
01:53:36
death of loved one
Tonia Luna
01:53:36
Not having enough Mental Health is problematic. My son witnessed my father on fire 2 weeks ago...
debbie dutton
01:53:38
separation
Janielle Watkins
01:53:38
kidnapping
lgregory
01:53:43
verbal abuse
Allison Smith
01:53:47
death of family member
tunderdue
01:53:48
robbery
hhermawan
01:53:49
war, death, covid
Ashley Wilson
01:53:50
Childhood neglect
Meredith Helton
01:53:54
miscarriage
Robin Burton
01:54:00
Active shooter
houseka
01:54:00
abandonment
lross
01:54:14
war
Dr Bey Medical Director Public Health
01:54:16
verbal racist attack and physical attack
Tina Woods-Stokes County Health Dept
01:54:38
Witnessing a death
angie rice
02:23:05
respectful
Tonia Luna
02:23:08
speak with kindness
Adria Gibbs
02:23:10
Listening not just hearing
Tonia Luna
02:23:14
answer the phone with a smile
Meredith Helton
02:23:15
warm, calm, open-ended questions
pldavis
02:23:15
Professional, respectful, soft tone
Keely Currin
02:23:27
Be patient
Kelly Welsh
02:23:27
Ask how the patient wants to be addressed
LIsa Greene, Marion,NC She/Her/Hers
02:23:36
INTRODUCE THEMSELF BY NAME
Belinda Pettiford
02:23:40
Alright, Elizabeth!
debbie dutton
02:23:41
pleasant, friendly
Codie Berry
02:23:42
meet patient with empathy
hdsgb
02:23:48
sensitive to patient requests
hhermawan
02:23:54
Don't be rushed
Alice Horton
02:23:57
If client has any special needs?
Keely Currin
02:23:57
Non judgemental
pldavis
02:24:31
Do not put them off or immediately on hold without acknowledgement.
Alice Horton
02:26:00
Patience
Codie Berry
02:26:06
Patience
hdsgb
02:26:09
be calm
hhermawan
02:26:14
same treatment, but more effort
Meredith Helton
02:26:15
remain calm and friendly
Adria Gibbs
02:26:24
I am here to help you
cnuesmeyer
02:26:28
ensure privacy
tphillips
02:26:29
sensitive to their experience, everyone does not grieve or process things the same
Jennifer Layton (RCPH)
02:26:42
Ask questions to identify what they may need & how they can best support them
debbie dutton
02:29:11
Greet patient with a smile
Meredith Helton
02:29:11
eye contact
Janielle Watkins
02:29:15
Make them feel welcomed
hhermawan
02:29:16
eye contact and warm smile and welcome, privacy
Jennifer Layton (RCPH)
02:29:22
soft language
Charlene Parks
02:29:25
kind, respect
debbie dutton
02:29:26
calm voice
tphillips
02:29:27
be aware of surroundings, voice tone.
pldavis
02:29:29
Timely, private, friendly
Adria Gibbs
02:29:31
Explain he process
Janielle Watkins
02:31:15
we should actually call and check on Marla at 10 min late
Jennifer Layton (RCPH)
02:31:17
ask if she minds waiting to fit her into the schedule
Codie Berry
02:31:20
consult with the provider to see if she can still be seen?
Tara Shuler
02:31:20
Show some empathy
lgregory
02:31:31
ask why she is late
cnuesmeyer
02:31:41
try to see her if schedule permits
Adria Gibbs
02:31:43
Lets see how we can get you seen
debbie dutton
02:31:45
If possible, still see her
hhermawan
02:31:49
Explain late policy and ask provider if they can see patient. If provider can not see, reschedule appt
tphillips
02:31:50
respectful, could have taken her a minute to have courage to walk into the appointment, Consult with provider
pldavis
02:32:00
Always try to say yes before we ever say no.
Angela Osborne
02:32:48
we always have to give the client the credit . Its not about us its about them .
LIsa Greene, Marion,NC She/Her/Hers
02:35:40
Chairs are too close together
Tonia Luna
02:35:42
The proximity to another person
lgregory
02:35:49
seats to close
Lauren
02:35:50
back to door
Kristen Carroll, NC DHHS, DPH
02:35:54
sitting with back to door
pldavis
02:35:59
Do not put your back to anyone
Dr Bey Medical Director Public Health
02:36:03
chairs are all the same size
cgarcia
02:36:08
no privacy for check in
lgregory
02:36:26
needs to look more cozy
hhermawan
02:36:29
Have to reach to get fliers
tphillips
02:37:49
I can respect having education materials out there but who wants to get materials about sti's or sexual assault in front of people? maybe move it on to the back or exam room
lgregory
02:38:57
update patient
LIsa Greene, Marion,NC She/Her/Hers
02:39:04
Let them know about the wait and offer options where to wait or reschedule
JIsaac
02:39:05
communicate with pt
Adria Gibbs
02:39:12
transparency
Alice Horton
02:39:13
communicate
debbie dutton
02:39:17
communicate
Dr Bey Medical Director Public Health
02:39:20
update patient and give options
tphillips
02:39:29
pdate, apologize and ensure their appointment will not be effected by being late
Meredith Helton
02:39:32
allow them to wait alone in an exam room, if available
Wendy Hall
02:39:35
give patient options
Alice Horton
02:41:25
ask permission to touch them
agunnel
02:41:44
introduce yourself and advise the patient at all times what you will be doing
Kelly Welsh
02:41:45
Describe what you will do before you do it
Deborah Wilson
02:44:12
eye contact when talking with your client
Kelly Welsh
02:46:08
Focus on the patient, not on the computer
aabass
02:46:11
head to toe, explain as you go
Ashley Wilson
02:46:13
Explain what will happen and ask permission prior to exam
Tina Woods-Stokes County Health Dept
02:46:30
We show the swabs and speculum
Wendy Hall
02:46:31
explain everything to patient
Deborah Wilson
02:46:37
provide privacy, step out while client gets undressed
Heather Taylor
02:46:40
be simple when you explain things
Ashley Wilson
02:46:40
Allow patient time to ask questions and provide info firts
Angela Osborne
02:46:43
use open ended questions . explanations and permission
hhermawan
02:46:45
warm table and blanket
Nicole Logie
02:47:00
ask permission to perform the exam, explain each step of exam prior to performing, state that client may request exam be stopped at any time
Deborah Wilson
02:48:29
don't forget to ask about vaginal devices and need to have them removed, tampons or other foreign objects.
Tina Woods-Stokes County Health Dept
02:48:54
We frequently have students shadowing our providers and I always notify our patients that there is a student-male or female and make sure that it is okay with the patient.
Nicole Logie
02:50:32
Never push/nudge client's legs open. Offer positioning choices, reassure client if she desires to stop at any time you will immediately stop, advise her to let her know if anything hurts or is uncomfortable
Heather Taylor
02:51:06
Let the patient know what you are going to do before you do it.
Wendy Hall
02:51:14
Note any discomfort the patient exhibits and respond appropriately to make the patient comfortable
pldavis
02:51:22
Keep the temperature in the room warm enough
rachel.jones
02:54:34
Make sure the drapes are appropriate size for each patient s-xxl
Mary Rodgers
03:03:21
3 RHNTC Meeting Package for Team
Mary Rodgers
03:03:26
https://rhntc.org/resources/understanding-trauma-and-six-core-principles-trauma-informed-approach-meeting-package
Meredith Helton
03:03:40
A new requirement for our media/brochures/handouts is that they are trauma-informed. Are you able to offer some examples of how to choose/create trauma-informed materials?
Mary Rodgers
03:03:59
https://rhntc.org/resources/creating-safe-collaborative-and-empowering-environments-team-meeting-package
Mary Rodgers
03:04:39
https://rhntc.org/resources/journey-trauma-aware-trauma-informed-meeting-package
Deborah Wilson
03:06:45
am I hurting you
LIsa Greene, Marion,NC She/Her/Hers
03:07:14
C then D
Wendy
03:07:15
d
Charlene Parks
03:07:16
D
Frances Vick
03:07:17
D
agunnel
03:07:18
D
tphillips
03:07:18
d
Ashley Wilson
03:07:19
D
lross
03:07:19
d
cnuesmeyer
03:07:20
d
hhermawan
03:07:23
d
Shea Briggs
03:07:25
D
Deborah Wilson
03:07:25
d
tunderdue
03:07:25
D
Tina Woods-Stokes County Health Dept
03:07:26
C and D
hdsgb
03:07:27
4
Meredith Helton
03:07:27
d
Angela Kokoszka
03:07:28
D
Tina Wells
03:07:28
c and d
Iulia Vann
03:07:28
c
rachel.jones
03:07:29
D
Juliana Clark
03:07:35
D
pldavis
03:07:36
C then D
Wendy Hall
03:07:41
D
Angela Kokoszka
03:07:42
C THEN D
hhermawan
03:08:53
Thank you
Jenny Rhew
03:08:59
thank you!
Elisa Brown NC DHHS DPH
03:09:05
Thank you!
Tina Woods-Stokes County Health Dept
03:09:09
Thank you😊
hdsgb
03:09:11
thank you!
Dana Lynch with NCDHHS
03:09:12
Thank you! The information you shared is very helpful.
cgarcia
03:09:33
Thank you
Iulia Vann
03:09:38
can we get the link to evaluation in the chat?
madkins
03:10:14
I enjoyed this so much! Amina is excellent!!
Ebony Tate, NC DHHS Statewide Maternal Health Nurse Consultant
03:10:56
The link is coming on the next slide
angie rice
03:11:01
Thank You! Very Informative!!
Ebony Tate, NC DHHS Statewide Maternal Health Nurse Consultant
03:11:24
https://www.surveymonkey.com/r/0178AB
Ebony Tate, NC DHHS Statewide Maternal Health Nurse Consultant
03:11:33
HI